Public Training Course Programme
All courses are held in Manchester
2008
| Dates | Course | Early bird discount** |
| Wednesday 8th October 2008 |
Make Conflict Work! - An Introduction to Dealing with Conflict
(1 day course) |
N/A |
|
Monday 20th October - Wednesday 22nd October 2008 |
Conflict Mediation and Communication Skills Part 1- Developing Mediation Skills
(3 day accredited course) |
19th September |
| Monday 7th - Tuesday 8th July 2008 |
Conflict Mediation and Communication Skills Part 2 - Advanced Mediation Skills* (2 day accredited course) |
31st March 2008 |
2009
| Dates | Course | Early bird discount** |
|
Monday 12th January- Tuesday 13th January 2009 |
Conflict Mediation and Communication Skills Part 2 - Advanced Mediation Skills* (2 day accredited course) |
5th December 2008 |
|
Monday 16th March - Wednesday 18th March 2009 |
Conflict Mediation and Communication Skills Part 1- Developing Mediation Skills
(3 day accredited course) |
13th February 2009 |
| Monday 11th - Tuesday 12th May 2009 |
Conflict Mediation and Communication Skills Part 2 - Advanced Mediation Skills* (2 day accredited course) |
10th April 2009 |
* Participants on the Advanced Mediation Skills course must have already completed the Developing Mediation Skills.
** Early bird discount of 10% is applicable if booking and deposit is received by the date specified. Click here for training course costs
Public Training - Course Details
Make Conflict Work! - An Introduction to Dealing with Conflict (1 day course)
This course will equip participants to:
- understand how people in conflict think, feel and behave.
- become more aware of their own preferred style of managing conflict.
- handle personal and workplace conflicts more effectively.
Conflict Mediation and Communication Skills Part 1- Developing Mediation Skills (3 day accredited course)
Objectives
This course will:
- give you an understanding of how people think, feel and act in conflict
- give you an understanding of the core principles of mediation and when it can be used
- introduce the skills and qualities needed to mediate conflict
- give you the opportunity to develop and practice mediation skills in a supportive environment
- give you an understanding of cross-cultural aspects of mediation and how to respond to people's diverse needs
On completion of the relevant coursework, participants will gain a Level 3 certificate, accredited by the OCN in Interpersonal skills within the mediation process’.
Conflict Mediation and Communication Skills Part 2 - Advanced Mediation Skills (2 day accredited course)
Objectives
Building on the knowledge and skills developed in Part 1, this course will:
- give you the advanced skills needed to manage a full mediation process between two people in conflict,
- enable you to practice using these skills in a safe environment with support from experienced mediators,
- develop your ability to deal confidently and sensitively with strongly expressed emotions,
- equip you to work in a way that empowers people in conflict to communicate with one another to resolve their issues.
On completion of the relevant coursework, participants will gain a Level 3 certificate, accredited by the OCN in ‘Joint Party Mediation’.